Privacy Policy

Information we handle

• Account details such as your name, email address, authentication records and workspace role.
• Company and onboarding details such as websites, competitors, buyer questions, brand information and publishing preferences.
• Content, instructions and files you submit or connect, plus the results and approvals created while using the service.
• Technical and usage information such as device, browser, IP address, page activity, security events and feature interactions.
• Subscription and transaction references from our payment provider. Eli does not need your full card number to operate your account.
• Messages you send to support or during sales and onboarding conversations.

Why we use information

• Create and secure your account, remember your workspace and provide the features you request.
• Run monitoring, research, content, publishing and reporting workflows configured for your workspace.
• Process subscriptions, provide support and communicate service or security information.
• Measure product performance, diagnose problems, prevent abuse and improve the service.
• Meet legal obligations and enforce applicable agreements.

Service providers and connected tools

We use service providers for functions such as hosting, authentication, analytics, email and payment processing. They receive only the information needed for their role and process it under their own applicable terms and our arrangements with them.

When you connect a CMS, analytics account, search service or another integration, information is exchanged as needed to perform the action you request. When a feature uses an AI or search provider, the prompt and relevant context needed for that request may be sent to that provider.

Cookies and similar storage

Eli uses browser storage and cookies needed to authenticate you, protect sessions and remember account choices. If analytics is configured, it may also record product interactions so we can understand whether the service works. Browser or device controls may limit optional storage, but blocking essential session storage can prevent sign-in.

How long information is kept

We keep information for as long as needed to provide the account, maintain security and records, resolve disputes and meet legal obligations. Retention can differ by data type. When information is no longer needed, we delete it or remove identifying details where practical.

Security and international processing

We use technical and organizational safeguards intended to protect account information. No online system can promise absolute security. Providers may process information in countries other than your own, subject to the protections required for the relevant relationship and location.

Your choices

You can update many workspace details in the product. You may also ask to access, correct or delete personal information, or raise a privacy objection, by emailing us. Some information may need to be retained for security, billing or legal reasons. We may need to verify your identity before completing a request.

Children

Eli is a business service and is not directed to children. Do not create an account if you are not legally able to agree to the service terms in your location.

Policy updates

We may update this policy as the service or legal requirements change. The date above identifies the current version. If an update materially changes how active customer information is handled, we will use a reasonable method to provide notice.